PRIVACY POLICY

This Privacy Policy describes how Zocylcineβ„’, operated by Faithfull The Brand USA LLC, may collect, use, disclose, and protect information when customers visit our online store, place an order, communicate with us, or otherwise interact with our services.

Information We May Collect

Depending on how you interact with the store, information may include:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order value
  • Transaction history
  • Shipping information
  • Return or refund information

Payment-Related Information

Payments are processed through third-party payment providers. We may receive transaction status and related payment information necessary to manage an order, while sensitive card information may be handled directly by the relevant payment processor.

Device and Usage Information

When you browse the store, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages visited
  • General interaction information
  • Cookie and similar technology identifiers

How We Use Information

We may use personal information to:

  • Process and fulfill purchases
  • Confirm and manage orders
  • Provide shipping and tracking information
  • Handle returns and refunds
  • Respond to customer service requests
  • Maintain store functionality
  • Detect or prevent fraudulent activity
  • Improve website performance and usability
  • Understand how visitors interact with our store
  • Measure marketing performance
  • Send promotional communications where permitted
  • Comply with applicable legal or regulatory obligations

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, or similar technologies to support functions such as:

  • Remembering shopping cart activity
  • Maintaining website sessions
  • Understanding site traffic
  • Measuring advertising performance
  • Improving user experience
  • Remembering relevant preferences

Browser controls may allow you to block or delete certain cookies. Disabling cookies may affect some store functions.

Service Providers

We may provide information to companies that assist us in operating the store, including providers involved in:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping
  • Website hosting
  • Analytics
  • Customer support
  • Fraud prevention
  • Marketing and advertising measurement

These providers may process information as necessary to perform services for us and are subject to their own contractual and legal obligations.

Advertising and AppLovin

We may work with advertising and measurement partners, including AppLovin Corporation, to help measure advertising performance, understand interactions with our website, deliver relevant advertising, and improve advertising services.

When AppLovin technology is enabled on our website, certain device, browser, shopping interaction, advertising, and related information may be collected or shared with AppLovin in accordance with applicable privacy laws and user consent choices.

We do not intentionally provide AppLovin with sensitive personal information for advertising purposes.

For more information about AppLovin’s collection and use of your information, visit:
https://legal.applovin.com/privacy

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order administration, accounting, customer service, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Choices

Depending on where you live, applicable law may provide rights relating to personal information, which may include the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion in certain circumstances
  • Obtain information about certain data practices
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses where applicable

Rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact service@zocylcine.com.

We may need to verify your identity before completing certain requests.

Email Marketing

Promotional emails may include an unsubscribe option.

Transactional communications concerning purchases, refunds, security, account activity, or customer service may still be sent when necessary even if promotional messages are declined.

Information Security

We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our online store is intended for a general audience and is not designed to knowingly collect personal information from children in violation of applicable law.

Policy Updates

We may revise this Privacy Policy periodically to reflect operational, technological, legal, or business changes.

The current version published on the store will apply from its stated effective date.