SHIPPING & DELIVERY

We want receiving a Zocylcineβ„’ order to feel as considered as choosing the piece itself. This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered.

Order Processing

Most orders are prepared for shipment within approximately 1–3 business days after payment has been successfully authorized.

Business days generally exclude weekends and public holidays.

During higher-volume periods, product launches, seasonal promotions, or holiday periods, order preparation may require additional time.

Once an order enters the fulfillment process, changes to the shipping address, product selection, size, or cancellation request may no longer be possible.

Estimated Delivery

Estimated delivery timing depends on the destination, carrier network, shipping option, and local conditions.

For orders delivered within the United States, delivery commonly takes approximately 3–8 business days after dispatch.

Where international delivery is available, transit may commonly take approximately 7–15 business days after dispatch, although customs processing and local carrier conditions can extend delivery times.

Any shipping estimate shown at checkout is an estimate rather than a guaranteed delivery date.

Tracking Your Order

When tracking is available, shipment information will be sent to the email address associated with the order.

Tracking information may require some time to become active after a shipping label has been created. A carrier may receive electronic shipment information before the physical package reaches its first scanning facility.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review:

  • Street number and street name
  • Apartment, unit, or suite number
  • City
  • State or region
  • Postal or ZIP code
  • Country
  • Recipient contact information

If an order is returned because the address supplied at checkout was incomplete, incorrect, or undeliverable, additional shipping charges may apply before the order can be resent.

Delayed Packages

Occasional delays can occur because of severe weather, transportation disruptions, customs processing, regional carrier conditions, peak shipping periods, or other circumstances outside our direct control.

If tracking has not updated for an extended period, contact us at service@zocylcine.com with your order number and we will review the available shipment information.

Packages Marked Delivered

If carrier tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check the delivery area around your property
  • Ask other members of the household
  • Check with building management, reception, or a mailroom where applicable
  • Review any carrier delivery notes
  • Allow a short period in case the delivery scan occurred before final placement

If the package remains missing, contact our customer care team so we can review the available information.

Customs, Duties and Import Charges

For international orders, customs duties, taxes, brokerage fees, or other import-related charges may be assessed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient and are not controlled by Zocylcineβ„’.