REFUNDS & ORDER CARE
When a Piece Isnβt Quite Right
We hope every Zocylcineβ’ piece becomes part of your wardrobe for more than one season. If an eligible purchase is not right for you, the following policy explains how return requests are handled.
30-Day Return Request Window
Eligible products may be submitted for a return request within 30 calendar days after confirmed delivery.
To begin a return, contact:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Relevant photographs if the item arrived damaged, defective, or incorrect
Do not send an item back without first receiving return instructions from our customer care team.
Return Condition
To qualify for a standard return, merchandise should be:
- Unworn
- Unwashed
- Unaltered
- Free from makeup, fragrance, deodorant, stains, or visible wear
- Returned with original tags where applicable
- Returned with original product packaging where reasonably possible
We reserve the right to decline a refund for merchandise that shows evidence of wear, washing, alteration, misuse, or damage occurring after delivery.
Damaged, Defective or Incorrect Orders
Please inspect your order shortly after delivery.
If you receive an item that appears damaged, defective, or different from the item ordered, contact us as soon as reasonably possible and preferably within 7 days of delivery.
Include clear photographs showing the issue, the product, and any relevant packaging.
Once reviewed, we will provide the appropriate next steps based on the circumstances.
Non-Returnable Items
Certain products may not be eligible for return where stated on the product page or where required for hygiene, safety, or legal reasons.
Items identified as final sale may also be excluded from standard change-of-mind returns unless they arrive damaged, defective, or incorrect and applicable law provides otherwise.
Return Shipping
Unless the return results from a verified fulfillment error, damaged item, or qualifying product issue, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error attributable to us.
Refund Review
After an authorized return arrives, the item will be reviewed before the refund is approved.
Approved refunds are issued to the original payment method.
After we process an approved refund, financial institutions or payment providers may require additional time before the credit appears on the customer's account.
A typical banking processing period may be approximately 5β10 business days, although timing depends on the payment provider.
Exchanges
Because product availability can change quickly, direct exchanges may not always be available.
When an exchange cannot be processed, the customer may return an eligible item in accordance with this policy and place a new order for the preferred style or size.
Order Cancellations
If you need to request a cancellation, contact us immediately.
We will try to accommodate the request if the order has not entered processing. Once fulfillment has begun, cancellation may no longer be possible.
Refund Questions
Zocylcineβ’
Faithfull The Brand USA LLC
Email: service@zocylcine.com